Return Policy

Return & Refund Policy

At YA NOOR Enterprises, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which products can be returned or refunded.

1. Eligibility for Returns

Products are eligible for return only under the following conditions:

  • The product is damaged, defective, or incorrect at the time of delivery

  • The return request is raised within 48 hours of delivery

  • The product is unused, unwashed, and in original condition with tags and packaging intact

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Perishable goods

  • Personal care and hygiene products

  • Items damaged due to misuse or negligence

  • Products purchased during clearance or sale (unless defective)

3. Return Process

  • To initiate a return, customers must contact us through our official website within the eligible time period.

  • Once the return request is approved, pickup or return instructions will be shared.

  • Products will be inspected after return before approval of refund or replacement.

4. Refund Policy

  • Refunds will be processed only after successful inspection of the returned product.

  • Approved refunds will be credited to the original payment method.

  • Refund processing may take 5–7 business days, depending on the payment provider.

5. Replacement Policy

  • Replacement may be offered for damaged or incorrect items, subject to product availability.

  • If the replacement product is unavailable, a refund will be issued.

6. Shipping Charges

  • Shipping charges are non-refundable unless the return is due to our error (damaged, defective, or wrong product).

7. Cancellation Policy

  • Orders can be cancelled only before dispatch.

  • Once dispatched, cancellation requests will not be accepted.

8. Final Decision

YA NOOR Enterprises reserves the right to accept or reject any return or refund request based on inspection and policy compliance.

9. Changes to Policy

We reserve the right to update or modify this Return & Refund Policy at any time without prior notice.

10. Contact Us

For return or refund-related queries, please contact us through our official websit